Question about returns and exchanges:
Certainly yes! You just have to make sure that the label is still on the garment and that the hygienic tights are still in the "crotch" of the jersey.
To learn more, visit our “Exchange, Return and Refund Policy” page.
Yes, but the discount must be less than 50%. Any item of clothing that is 50% or more off is considered a final sale.
To learn more, visit our “Exchange, Return and Refund Policy” page.
Yes of course. This method was implemented for this reason. It allows you to “reserve” items by purchasing them online. By picking them up in store, you can try and refund if it does not suit. Even items discounted at 50% or more are refundable in this case.
To learn more, visit our “Exchange, Return and Refund Policy” page.
Delivery and pick up in store:
To do this, you must check the "pick up in store" option when paying online. Please note that only the clothes available at the chosen store can be picked up in store, otherwise you will only have the "delivery" option. Following online payment, the selected store will receive the order and send you a notification when it is ready for pickup.
When packing your order, your label was created. You should then have received a notification with your Canada Post tracking number. Please check your email inbox, in the “junk” section.
If not, you can:
write to us directly on the chat of our website, Email us ,
or call customer service at (450) 456-3580. We will send it to you with pleasure!
Order Questions:
You can :
Write to us directly on the chat of our website, Email us ,
or call customer service at (450) 456-3580. Take care to mention the number of your order as well as your name and the item to be refunded or changed.
If it is still being processed, we can cancel it. If the order has already been shipped, unfortunately we cannot cancel it.
Size guide question:
When shopping online, by clicking on an item, you have access to the size guide associated with our clothing. Each company has a different size guide. Just check under the photo in "Size Guide".
In general, the equivalent quantities are:
- X to 12
- 1X at 14w-16w
- 2X at 18w-20w
- 3X at 22w-24w
- 4X at 26w
Please note that the "W" stands for "Wide" for plus size. Also take into account that each company has its own size chart. It is for this reason that you can rely on the size guides provided.
Question about products:
Regarding Sportive Plus brand clothing, we still have several styles that are made here in Quebec! You can consult our web page "Made in Quebec" "Made in Canada"
Here are the links to find them:
Unfortunately due to the lack of seamstresses, we have no choice but to have it done in Asia like most other brands.
Question about stores
We have 4 stores, Vaudreuil-Dorion, Laval, Brossard and Quebec. Here is the link to find them:
No. The St-Clet boutique has moved to the city of Vaudreuil-Dorion to better serve you! The shop is at 585 av. Saint-Charles, Vaudreuil-Dorion, J7V 8P9.
The Laval store has moved just a few blocks from the old store, to 1680 Boulevard de l'Avenir, Laval, H7S 2N4.
Our stores are closed on the following public holidays:
- January 1 (New Year's Day)
- Easter Sunday
- June 24 (National Day of Quebec)
- July 1 (Canada Day)
- the first Monday in September (Labour Day)
- December 25 (Christmas Day)
Our stores are open on the following public holidays:
- January 2 (regular hours)
- Good Friday (normal hours)
- Easter Monday (normal hours)
- Mother's Day (regular hours)
- Monday before May 25 (National Patriots Day) (regular hours)
- second Monday in October (Thanksgiving) (regular hours)
- Christmas Eve (closed at 1 p.m.)
- December 26 (opening at 1 p.m.)
- December 31 (closed at 1 p.m.)
Question about discount coupons
If you haven't received your birthday discount as usual, don't worry! Our system changed some time ago, and for security reasons it was not possible to transfer this data.
Please write to us directly on our website chat, Email us ,
or call customer service at (450) 456-3580. or directly in store during your next visit. Be sure to mention your name, email and date of birth.