Returns, Refunds and Exchange Policy

We hope that everything you buy at Sportive Plus will be to your satisfaction. If, for any reason, a product has not met your expectations, we’ll be happy to exchange or refund it within 15 days of receiving your package.

Exchange and refunds conditions

  • Returns are free!
  • The article(s) returned shall be in selling condition with all labels. It must not have been worn, altered, or washed
  • No return or exchange will be accepted without a receipt
  • Merchandise exceeding 50% Off is final sale
  • Please note that lingerie, underwear, socks and swimwear without the hygienic liner are not refundable and will not be exchanged
  • Initial shipping/import duty fees are nonrefundable

Returns

To return an item by mail, follow these steps:

  • Email us at returns@sportiveplus.com with the following information:
    • Your receipt number
    • The item(s) you want to return
    • The reason of the return for each item
  • If the return conditions are met, we will send you a return authorisation email
  • Print the shipping label attached to the email
  • You will have 7 days following the reception of your package to ship back the item(s) to return
  • You must include in your return package:
    • The item(s) to return
    • The original receipt
  • If provided, please use the bag enclosed for your return. Please use the packing list envelope to affix your shipping label.
  • You must allow at least 5 business days after the reception of the item(s) at the warehouse to receive your refund
  • Refund will be made on the same card used to buy the item(s)
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