FREE shipping on $150+ orders Free Returns in Canada
FREE shipping on $150+ orders Free Returns in Canada

Returns, Refunds and Exchange Policy

We hope that everything you buy at Sportive Plus will be to your satisfaction. If, for any reason, a product has not met your expectations, we’ll be happy to exchange or refund it within 15 days of receiving your package.

Exchange and refunds conditions

  • Returns are free!
  • The article(s) returned shall be in selling condition with all labels. It must not have been worn, altered, or washed
  • No return or exchange will be accepted without a receipt
  • Merchandise exceeding 50% Off is final sale
  • Please note that panties, underwear, socks and swimwear without hygienic liner are not refundable and will not be exchanged
  • Items bought in store can’t be returned by mail
  • Initial shipping/import duty fees are nonrefundable

Exchanges and refunds in store

To return or exchange an item to the store, simply bring the item in a selling condition (not worn, not altered, not washed, and with all labels) with your original receipt to any of our stores. The refund, if any, must be done on the same credit card used to buy the item. Items purchased with PayPal can’t be returned in store.

Returns by mail

To return an item by mail, follow these steps:

  • Email us at returns@sportiveplus.com with the following information:
    • Your receipt number
    • The item(s) you want to return
    • The reason of the return for each item
  • If the return conditions are met, we will send you a return authorisation email
  • Click on the link provided in the email and follow instructions to print the shipping label
  • You will have 7 days following the reception of your package to ship the item(s) to return
  • You must include in your return package:
    • The item(s) to return
    • The original receipt
  • If provided, please use the bag enclosed for your return. Please use the packing list envelope to affix your shipping label
  • You must allow at least 5 business days after the reception of the item(s) at the warehouse to receive your refund
  • Refund will be made on the same card used to buy the item(s)
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